Last updated: March 20, 2019
Information you give us. We collect and maintain information that you may provide to us through use of our Services, including shipping address, billing address, credit card information, telephone number(s), email address(es) and purchase, return and exchange data. For example, when you set up your account and/or make purchases, you will be asked to provide information necessary to facilitate the transaction such as contact and payment information and when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We may also collect information about your pet(s), including name, breed, gender, birthdate, weight, veterinary information and photos.
Information automatically collected. We use technology to automatically collect other information about you when you use our Services or view our advertisements. See “Cookies and Interest-Based Advertising”, below. This information helps our Services work correctly and supports our user experience and analytics efforts. This information includes, and is not limited to, device type, browser information, operating system information, device IP, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geo-location, the date, time, length of stay, referring website and specific pages accessed and other actions you take related to our Services.
We use, process and disclose your information we collect for certain business purposes. We do not use practice or patient data to market or sell products or services to pet owners other than prescriptions which have been placed through veterinarians. Business purposes we do use your information for include:
Responding to your questions and requests. We use your information to provide you with transactional assistance such as fulfilling your order, ensuring proper delivery of your preparations and may respond to comments or other feedback you provide.
Improving our preparations and services. We may use your information to make improvements to our Sites, preparations and Services, including to personalize our service offerings to meet your needs.
Reviewing Site and App trends and customer interests. We may use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
Improving User Experience. We may send you communications about promotions or offers via regular mail, email or other electronic channels, including ads on Third-Party Services. We may use information, including information collected across different online services and collected from the various devices you may use, to deliver communications based on your interests and to improve our customer experience.
Promote our preparations or services. If you complete a product review or provide other feedback or any image of your pet(s), we may ask your permission to use your submission for commercial purposes to promote our preparations and services. We will only use this submission if you consent to this use.
Do Not Track. We do not track our customers over time and across third party websites to provide targeted advertising and, therefore, do not respond to Do Not Track (DNT) signals. Some third-party sites, however, do keep track of your browsing activities when they serve you content which enables them to tailor the content they present to you. If you are visiting such sites, certain browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
Other uses we may disclose. We also may use your information with your consent, and as otherwise permitted or required by law.
Third-Party Service Providers. We may disclose the information collected about you to our third-party contractors and partners relating to their performing services or other activities in support of our Services and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may deliver packages, send postal mail, fax, SMS and/or e-mail, analyze data, provide marketing research and assistance, process credit card payments, provide IT services and provide customer service. These contractors and partners are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for us.
The Services we provide are generally not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information.
As a convenience to our visitors, our Services may contain links to several websites that we believe offer useful information or provide complimentary services. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies. Specialty Veterinary Pharmacy is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our Services.
We implement administrative, technical, and physical safeguards designed to protect the information we collect. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
We may retain your data for as long as we believe there is a business, legal or security reason for doing so, even if you are no longer an active customer.
You may correct or update information collected about you through our Services by contacting us at email@example.com or by editing your information and preferences on the “Your Account” and “Profile and Password” pages. Following receipt of a request from you, we will take reasonable steps to update or correct your information.
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. If you are a California resident, you may make one request each calendar year by sending a request to firstname.lastname@example.org.